Lotte Hotel Hanoi
What Guests Say
Clean and spacious room. The facilities such as the gym, jacuzzi and the pool were all very good and updated. Buffet breakfast was amazing, so many options and the taste was scrumptious. Most of the staff were very friendly and helpful, putting in a lot of efforts to accommodate our requests.
Thao
May 2024
Our room was on the 52nd floor. The view was insane. The toilets were large and airy with a good sized bathtub and a large shower.
Abhishek
July 2023
Excellent hotel, staff is very friendly and welcoming and willing to go extra mile for a customer. Very good restaurants and bars, in particular the grill and dim sum ones and the roof top bar as well as the one with live music
Aleksandr
December 2024
Comfortable rooms, many restaurant selection and a sits on top of a mall with variety of needs you can get.
Canan
January 2025
Very professional staff Good breakfast. Great View Great room.
Rohit
March 2024
We had the privilege of staying at this hotel on 2 occasions on our trip. We highly recommend this hotel to anyone who visits Hanoi well away from the noisy old quarters of the city.Its the tallest hotel located next to the lotte shopping mall and only about 20 minutes from the old quarters by taxi. Grab costs under £3.00 each way.We were allocated our room on 52nd floor. Wonderful views of the city and lakes especially at night time when the whole city is lit up. Sightseeing places are near by. Breakfast is served on the 63rd floor with great views and so much variety of items to choose from. The club lounge is located on the 59th floor serving afternoon tea/ snacks and canapé and all kind of drinks and spirits.Pay a little bit extra to enjoy the privileges of amazing club facilities. The hotel has two swimming pools, indoor and outdoors. The indoor pool also has jacuzzi pool with warm water and a lot of bubble pressure enough to lift you off and give good massage. All the staff are so friendly and welcoming. They really looked after us and it was so nice to chat to them individually.My wife is vegetarian and she was well catered for as soon as the staff were made aware of her requirements.Thank you Lotte was making our stay very special and hope to see you again. We will miss your hospitality and charming staff
Tavinder
April 2024
Spacious room. Greeted with warmth. Check in and check out was great! Throughout our stay the concierge was really helpful. We went during the tet holidays and concierge did that part to suggest and provide advice. Location wise it’s a bit far from old quarter (where most things are) but you could still find decent eateries around such as Pizza 4Ps Rooms are really comfortable for the price paid no complains. Room service was decent as well. But hotel’s food is okay. I do recommend to go around to explore for food.
Joel
February 2024
Stayed a further nite. Not quite a 5star experience with a number minor hardware and software shortcomings. But Bac (or Bobby) at the ground floor concierge was a refreshing exception. When we approached him for help, he was assuring, informative and proactive. He’s a very intelligent young man. Excellent for the hospitality industry. Housekeeping also did an excellent job. Overall a comfortable stay overall, short of a 5star stay.
Bin
December 2023
We stayed for 4 days during our trip in Hanoi and it’s a lovely property with highest views from top of Hanoi. Food was great and large variety. 63rd floor bar was very nice and staff is excellent too, specially I want to thank SON LE for his excellent hospitality and customer service and Ms.CHINH bat stewardess working at the 63floor bar for her excellent customer service and the hospitality. Indoor pool is very nice and very clean.
Liyanage
April 2024
Very nice hotel. Staff are helpful and attentive. The rooms are comfortable and well appointed. The views are wonderful. Highly recommend the in-room breakfast for US$10 vs the US$32 brunch. They bring you more food than 2 people could eat. And everything was great. Overall a very nice experience. Also its the tallest building in Hanoi.
Ronald
May 2024
Reservations:
+1-833-728-2041Make a Reservation