Lotte Hotel Hanoi

We spent three days in Hanoi, and had originally booked a hotel in the old Quarter. However, on the first night we didn’t get a wink of sleep because it is so noisy there. So on the second day we rebooked at lotte hotel and couldn’t have been happier with our entire experience. It is a beautiful clean modern hotel, with really great staff. The pool and hot tub were amazing. Whole hotel is very quiet. Really nice doorman. There’s a supermarket downstairs, as well as a whole department store and lots of restaurants. It took us about 15 minutes in a grab to the old quarter when we wanted to visit. If we come back to Hanoi, we will definitely be staying here again. A beautiful luxurious hotel.

Our room was on the 52nd floor. The view was insane. The toilets were large and airy with a good sized bathtub and a large shower.

Comfortable rooms, many restaurant selection and a sits on top of a mall with variety of needs you can get.

We had the privilege of staying at this hotel on 2 occasions on our trip. We highly recommend this hotel to anyone who visits Hanoi well away from the noisy old quarters of the city.Its the tallest hotel located next to the lotte shopping mall and only about 20 minutes from the old quarters by taxi. Grab costs under £3.00 each way.We were allocated our room on 52nd floor. Wonderful views of the city and lakes especially at night time when the whole city is lit up. Sightseeing places are near by. Breakfast is served on the 63rd floor with great views and so much variety of items to choose from. The club lounge is located on the 59th floor serving afternoon tea/ snacks and canapé and all kind of drinks and spirits.Pay a little bit extra to enjoy the privileges of amazing club facilities. The hotel has two swimming pools, indoor and outdoors. The indoor pool also has jacuzzi pool with warm water and a lot of bubble pressure enough to lift you off and give good massage. All the staff are so friendly and welcoming. They really looked after us and it was so nice to chat to them individually.My wife is vegetarian and she was well catered for as soon as the staff were made aware of her requirements.Thank you Lotte was making our stay very special and hope to see you again. We will miss your hospitality and charming staff

Spacious room. Greeted with warmth. Check in and check out was great! Throughout our stay the concierge was really helpful. We went during the tet holidays and concierge did that part to suggest and provide advice. Location wise it’s a bit far from old quarter (where most things are) but you could still find decent eateries around such as Pizza 4Ps Rooms are really comfortable for the price paid no complains. Room service was decent as well. But hotel’s food is okay. I do recommend to go around to explore for food.